FAQS

 

How soon is the item available?

Items are typically available immediately or on short notice. You can find more exact information on the individual listing page.

What is the return policy?

You should look into the dealer’s return policy before making a purchase. Some dealers only accept returns on watches with their seals and packaging intact. It is in your best interest to fully insure the return shipment and to comply with the return deadline. We recommend reaching out to the dealer to discuss the process before returning the item.

How do I safely send my watch?

Please make note of the following to ensure that your watch arrives safely at its destination:
Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material.
Recipient’s address: Have the buyer confirm the shipping address. Make sure you write the complete, correct address legibly on the package or shipping document.
Insurance: Thoroughly research insurance options before shipping. Choose a shipping method that insures valuables and watches for their full value against damage or loss.
Tracking: Select a shipping method that comes with tracking. Send the buyer the shipment’s tracking number so they can track their package.

Is my information secure on cartierwatch.to?

Yes, we use state-of-the-art security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. You can find further details in our Privacy Policy.

What are customs duties and import taxes?

When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your local customs authority.

Can I track my order?

We’ll send you an email as soon as the item has been shipped. This will include its tracking number, if available.